DOI: 10.12809/hkmj185080
© Hong Kong Academy of Medicine. CC BY-NC-ND 4.0
EDITORIAL
Somewhere between no-blame culture and treating medical
errors as crimes
Derrick KS Au, LMCHK, FHKAM (Medicine)
Director, Centre for Bioethics, Faculty of
Medicine, The Chinese University of Hong Kong, Shatin, Hong Kong
Chairman, Hospital Authority Clinical Ethics
Committee, Hong Kong
Corresponding author: Dr Derrick KS Au (ksau@cuhk.edu.hk)
In an extensively referenced and incisive article,
Prof Gilberto Leung lays out the controversial issue of medical
manslaughter.1 In English law, the
associated legal offence is termed gross negligence manslaughter (GNM).
Doctors can be charged and convicted of this offence when a duty of care
is breached, with grossly negligent acts or omissions causing patient
death. Prosecution of doctors for GNM is rare but on the rise in the UK,
and doctors have expressed concerns about the impact such investigations
and prosecutions have on staff morale and health services.2
The law with respect to GNM was clarified in the
1994 Adomako case,3 in which the
anaesthetist in charge of a patient during an eye operation failed to
notice the disconnection of an oxygen pipe for 6 minutes, and the patient
died as a result. The jury in this case was directed to “to consider
whether that breach of duty should be characterised as gross negligence
and therefore as a crime”. What then constitutes ‘gross’ negligence? The
guidance provided by Lord Mackay was that the jury should judge how far
the defendant’s conduct departed from the standard of care, and the
conduct should be ‘so bad’ as to amount to a criminal act. In her
award-winning law reform essay, Katherine Wright4
considered the problem of uncertainty regarding the legal test for gross
negligence in some detail. She noted that even prosecutors themselves had
difficulty articulating their interpretation of gross negligence, and that
a solid prosecution policy for this serious charge is lacking. The
decision whether or not to prosecute may not be arbitrary but does seem
particularly reliant on the prosecutor’s own moral frame or even gut
feelings.4
The field of GNM law appears to be oblivious to the
field of patient safety improvement, where ‘blame-free culture’ is the
paradigm. Jeremy Hunt, the UK Health Secretary, delivered a passion-filled
speech titled “From a blame culture to a learning culture” in his address
at the Global Safety Summit in March 2016.5
In the speech, he quoted a 1990 case of ‘a bright 24-year-old medical
school graduate’ who started his first job in medicine as a
pre-registration house officer, and in his first month of duty, he wrongly
injected a highly toxic chemotherapy drug to a patient’s spine. The
16-year-old patient died, and the medical house officer and another
colleague were prosecuted for medical manslaughter and given suspended
jail sentences. The conviction was eventually overturned by the Court of
Appeal.
Hunt4
regretted that “…the real crime was missed: as the legal process rumbled
on, exactly the same error was made in another National Health Service
(NHS) hospital and another patient died because our system was more
interested in blaming than learning”. He went on to say, “The blame
culture doesn’t just create fear [among] doctors. It causes heartbreak for
patients and their families…” Blocked by fear of blame, defensive health
care workers shut grieving families out when unexpected patient death
occurs.5 Hunt insisted that a
blame-free environment promotes learning and openness and that prosecuting
such medical mistakes as criminal offences does not help.5
How do we reconcile the observation that, on the
one hand, the UK Health Secretary made such a passionate plea for a
non-punitive approach, and on the other hand, that investigations and
prosecutions for GNM are on the rise? Is the UK of split mind?
Winding the clock back by two decades may help us
see how the pendulum has been swinging between the blame-free paradigm and
hard legal sanctions. The story might have begun in the US. In November
1999, the Institute of Medicine (now the US Academy of Medicine) issued a
groundbreaking report To Err is Human: Building a Safer Health System.6 With this, the US and the rest of
the world embarked on a decade-long pursuit of a patient safety agenda.
No-blame or blame-free culture became buzzwords throughout the decade.7 8
The premises of this patient safety movement can be
simply stated: first, medical errors are common and cause many patient
injuries and even deaths; second, most medical errors are caused by
underlying unsafe practices, work processes, and poor systems. This is not
to say that human factors are not important, but the common notion of bad
physicians being the root cause of bad care appeared unfounded in the vast
majority of cases. To build safety systems in health care, it is essential
to encourage openness in incident reporting and root cause analysis.
Lessons will not be learned if the root causes cannot be discussed openly
without fear of retribution.
Perhaps the pendulum swung again in 2010 with the
NHS Mid Staffordshire Trust tragedy. ‘Tragedy’ is a euphemism for a fairly
large scandal, which revealed hundreds of patients having died needlessly
as the result of substandard care and staff failings at two hospitals in
Mid Staffordshire between January 2005 and March 2009. A public inquiry
led by Robert Francis QC produced the Francis Report,9 in which 290 recommendations for improvement were made.
The Francis report was not enough to weather the
political storm. In 2013, the UK Prime Minister commissioned Professor
Donald Berwick from the US to study Mid Staffordshire’s various accounts
and the recommendations of the Francis report to distil lessons to be
learned by the UK Government. Berwick, the co-founder of the Institute of
Healthcare Improvement and chair of the National Advisory Council of the
Agency for Healthcare Research and Quality, is a fervent champion of
health care quality and safety. The Berwick report released in October
2013 indicated a complete systems failure during the Mid Staffordshire
Trust tragedy.10 It recommended a
broad culture change in the NHS: “The way out is through learning,
curiosity, commitment, and empathy rather than anger, fear and blame”.10
Berwick’s non-punitive and encouraging approach was
hailed by some as having completely dismissed “the nonsense of criminal
sanctions in healthcare”.11 This
overlooked the part of the report that called for effective regulations to
be strong, focused, and detailed, as well as a recommendation “to build a
hierarchy of regulatory responses, including making new criminal
sanctions” (Recommendation 10, Section VIII).10
The argument was that existent criminal sanctions (including GNM) are not
wide enough in scope, and therefore that the UK Government should
introduce new sanctions “in cases where healthcare workers or
organisations are unequivocally guilty of willful or reckless neglect or
mistreatment of patients”. The Berwick report drew on parallels with
existing laws that protect mentally incapacitated and mentally ill people
under institutional care.
Authors of the Berwick report were conscious of the
apparent contradiction of this recommendation on new criminal sanctions
with the celebrative ‘blame free’ learning culture advocated in the rest
of the report. The report emphasised that supporting NHS staff and
hospitals in learning from errors and holding them criminally accountable
are not mutually exclusive approaches. This assertion that we can have the
best of both worlds (being blame-free and imposing criminal sanctions as a
deterrent at the same time) seems neither self-evident nor evidence-based.
Would criminalising health care professionals for
wilful neglect improve patient safety? The UK Government has yet to make a
decision on this particular recommendation in the Berwick report. The
issue has been debated: one proponent has argued that criminal sanctions
have worked in public health law. An example is the success of making
seatbelt wearing legally compulsory, which has effectively saved many
lives.12 However, the example of
seatbelt wearing is a poor one: modern health care is extremely complex,
and risk mitigation in medical practice is dissimilar from the single
requirement of seatbelt buckling.
Medical manslaughter is a difficult subject, and we
should be mindful that protection of doctors is not primarily at stake.
Insisting on a totally blame-free culture may be idealistic and can be
mistaken for not accepting responsibility when medical harm occurs. Even
if we accept that medical errors, including fatal medical incidents, are
often caused by a mix of systemic and human factors, doctors and
management should be accountable for the parts for which they are
responsible. Accordingly, accountability and ‘just culture’ have been
proposed.13 14 Prosecution for medical manslaughter may be justified
in extreme cases of recklessness and blatant violation of standards of
care. The difficulty lies in drawing a line between simple negligence due
to fleeting lapses of attention under overworked conditions and gross
negligence that is truly reckless. As discussed by Leung,1 gross negligence is not a clearly defined legal
concept.1 We need a sustainable
health care system that cherishes positive efforts to learn and improve
care and is just to the public and fair to professionals. Open discussion
is the way forward.
Declaration
The author has disclosed no conflicts of interest.
The author had full access to all data, contributed to the paper, approved
the final version for publication, and takes responsibility for its
accuracy and integrity.
References
1. Leung GK. Medical manslaughter in Hong
Kong—how, why, and why not. Hong Kong Med J 2018;24:384-90. Crossref
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Accessed 14 May 2018.
3. R v Adomako [1995] 1 AC 171.
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Accessed 21 May 2018.
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